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VAT No. 174346162
Clients' Thanks
USA:
U.S. Dermatologist Lowell Ackerman has discovered and used pictures
from this website in his new book on Veterinary Dermatology book
(extract)
Australia Parts of our website are now being used for teaching vet nurses on
Gilles Plains Campus
JAPAN: Our
Firework Phobia leaflet is now in use in Japan!!
(Download Japanese
version)
Heaven for Pets
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Thank you to all our wonderful
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We appreciate the trust that our clients place in us as
we care for their pets.
Nursing a poorly pet back to good health can be a joy for all of us.
We are rewarded by having a happy patient and a happy client.
Sometimes, however, the way is hard and uncertain and can end in the
loss of a loved companion and grief for the family. We feel this sense of
failure deeply even though we know we have done our best. We are consoled,
restored and strengthened, ready to take up the fight again,
by the thanks and goodwill so often bestowed on us by the wonderful loving
and caring owners that we are privileged to serve.
Email from Steve ....
I just wanted to say a huge thanks for the recent excellent care shown
towards my 2 dogs (maverick and nico) and cat (misty).........
Having lived in several places and always owning pets I have been registered
with several practices and whilst their care has been pretty average, none
have come close to that shown by your staff. Over the last year or so as a
client we have seen every vet and found them to ALL be excellent, unhurried,
extremely knowledgable, and generally to go beyond the call of duty. Our
pets are important to us, they are like children and never before have I
found a vet firm that I have been able to 100% trust.
I will without hesitation recommend your surgery to friends and associates.
Keep up the great work.
Please also pass on my sincere thanks to Sam for the care shown to the
animals - great job done!
To all at the Veterinary Health Centre,
I would like to take this opportunity to thank you all from the bottom of
my heart for the care and attention that you have given Kia over the years.
Having rescued her from a shed where she had been locked up for the first
two years of her life, only being fed from a local security guard through a
crack in the wood; I brought her to you with weighing mere pounds, with a
severe skin condition and all manner of problems internally mentally and
physically. She took an immediate liking to David (which was amazing as she
was petrified of men) but all the staff were very caring and patient and
nursed her back to health and she became an amazing dog, friend and
companion.
Through the years I have appreciated immensely the time that your team
spent with Kia and when it came down to her final day the team were
fantastic with both myself and Kia. When I got home from work on Wednesday
and noticed Kia wasn't well - I had an appointment and was down at the
centre within fifteen minutes. (Not many could provide this level of
service). Kia was seen straight away and John was very quick in realising
that Kia was bleeding internally. Half an hour later Kia was on the
operating table and I was outside with my partner in the car with a much
needed cup of tea, provided by the very kind and sympathetic receptionist,
awaiting the inevitable. John came down to the car and explained that he
couldn't save her and coped very well to say I was blubbering profusely. He
then let me go and say goodbye to Kia which made me feel better given the
situation. So for all this, and the aftercare service I have received since
then, Thank you.
Kia will be greatly missed by all that knew her most of all by my other dog
Jess, who hasn't left my side since. (Still haven't managed to move her bed
or bowl). However, I take great comfort in the fact that my animals get the
best care from your practice and I am proud to say that between us we gave
Kia the life that she derserved.
I cannot say thank you enough! Maggie Lyness
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